Returns & Refunds

We want you to be 100% happy with your purchase. If something isn't right, we'll do our best to make it right - and if you're still not satisfied, you're covered by our 30-day money-back guarantee.

Return Window

You can request a return within 30 days of receiving your order.

This sits on top of your legal right to cancel. Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of receiving it, and you then have a further 14 days to send the item back. Our 30-day guarantee simply gives you longer.

Eligibility for Returns

To be eligible:

• Proof of purchase (order confirmation) is required.
• Items should be returned in a resalable condition. You're welcome to inspect the product as you would in a shop, but items that have been used with litter cannot be resold and may be subject to a deduction for the loss in value.

How to Start a Return

Email us at chairlijah@gmail.com with:

• Your order number
• Your full name
• The shipping address used for the order
• A brief reason for return

Please contact us before sending anything back, so we can give you the correct return address for your region and step-by-step instructions. Sending items to the wrong address can delay your refund.

Shipping Costs

For change-of-mind returns, you are responsible for return shipping costs. We recommend using a trackable service, as we can't refund items we don't receive.

If your item is faulty, damaged, or not what you ordered, we cover return postage.

Exchanges

To exchange, please return your original item and place a new order.

If you've ordered the wrong size for your cat, get in touch. We can often arrange a size exchange, and we'll always try to sort it out with you.

Order Cancellations

Our system moves quickly, so if you need to cancel or change an order, contact us as soon as possible and we'll stop it if we can.

If your order has already shipped, you can still cancel under the Consumer Contracts Regulations within 14 days of receiving it. Just get in touch and we'll walk you through the return.

If you've made a mistake with your size or address, tell us immediately and we'll update it if the order hasn't gone out.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as you can with:

• A clear photo of the issue
• A short description

We'll review and resolve it promptly. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item for a full refund, and rights to a repair or replacement after that.

Warranty Claims

Our litter trays are covered by a 2-year warranty against rust-through and structural defects. Cosmetic marks, water spotting, and damage caused by chlorine or bleach-based cleaners are not covered. To make a claim, email us with your order number and photos of the issue.

This warranty is in addition to your statutory rights, which are not affected.

Non-Returnable Items

• Gift cards
• Custom or personalised items

If you're unsure whether your item is eligible, feel free to reach out.

Refunds

Once your return is received and inspected, we'll notify you of approval.

Approved refunds are issued to your original payment method within 14 days of us receiving the returned item, and usually much sooner. Depending on your bank, it can take a few extra days to appear on your statement.

If more than 14 days have passed since approval and you haven't received your refund, please contact us